Training and
Resources

Can I pay my bill online?

Yes. Both the Company Admin and Master roles allow you to use your Online Business Account to access and pay your invoices, view order history, and pay on account via the Deposit tab. You can make online payments securely via ACH, Credit Card, or Debit Card.

Please note there is a 1% convenience fee charged to online and over-the-phone credit card payments for invoices on account.

What if I forgot my password?

Click here for forgot password page. This will send you an email for you to reset your password. Remember: Once a password has been used, it cannot be used again. Also, passwords are case sensitive.

What if I need to return an item?

Click here for Reinders return policy.

What if I don’t see something for sale online?

If you do not see something for sale online, but you would like to order it, please place a note on your order and our customer service team will add it on. Not placing an order? Please call our customer service team and they will assist you 800-785-3301.

Can I cancel or modify an order?

Once an order is placed, it cannot be modified online. You may cancel your order online as long as it has not been printed by our warehouse. Once it has been printed, you will not be able to cancel your order online. Please call customer service 800-785-3301 to modify or cancel your order.

Can I track my order online?

Not at this time. You will be emailed a tracking number once your order has shipped.

What's the difference between an Online Business Account and a Retail Account?

If you are a current Reinders business customer with a designated Reinders account number, then you may create an Online Business Account. Your accounts will be linked for a seamless online shopping experience.

If you are not a current Reinders customer or do not have a designated Reinders account number, then you may create a Retail Account or apply to become a Reinders Customer.

How do I see my pricing?

If you have an Online Business Account, you can sign in to see your custom pricing. If you are a Reinders customer but do not have an Online Business Account, click here to connect your accounts for a seamless online shopping experience.

Can I order from any Reinders store location?

Yes. For pick up orders, you can select the Reinders location you would like to pick up from.

Who is eligible to participate in Reinders Rewards?

Any Reinders business customer* is eligible for Reinders Rewards. However, you must have an Online Business Account to view your points, access activities, and redeem points for rewards. If you need an Online Business Account, sign up here.

To be eligible to redeem points for rewards, you must meet the $5,000 minimum purchase requirement during the calendar year of the program.

*Some restrictions apply. See our terms & conditions for complete details.

When do my points expire?

Points expire on December 31 of the following calendar year*. For example, any points earned in 2025 will expire on December 31, 2026.

To view your points expiration timeline, click “View Profile” in the Reinders Rewards dashboard, and then click “View Points Expiration.”

*Points earned through uploading photos and social media engagement will expire 365 days after points are awarded.

How many points do I earn on purchases?

You will earn (1) point for every dollar spent online and (1) point for every $4 spent in-store. Points are awarded upon payment of invoice.